In this article, we will check the best WordPress live chat plugins. Interacting with your customers, blog readers and other visitors to your WordPress site is extremely important. After you have put in place strategies to drive visitors to your site, the next step involves turning them into customers and clients and even getting them to refer other people to your WordPress site.
One of the best ways to communicate with your customers is through the use of a live chat plug-in. A live chat plug-in allows you to chat with your visitors in real-time and handle any queries, complaints and clarifications they might have regarding your product, blog or website. This results in increased sales and conversions for your business, higher customer loyalty, improved customer service and ultimately gives you that edge over your competitors (also, check our WordPress Countdown Timer plugin).
There are numerous live chat plugins available online for WordPress sites. Below we listed the top WordPress live chat plugins:
Best WordPress Live Chat Plugins
#1. Zopim Live Chat Plugin
Zopim is an easily utilizable WordPress live chat plugin. It has several features to help you keep in contact with your customers.
These include detailed chat statistics that show you how many customers you have interacted within any time period, satisfaction ratings to give you an overview of customer opinions, chat timings that show you how long your customers wait before being served, multilingual chat options and many other customizable features to help you interact better with visitors to your WordPress site. Zopim pricing plans include; Lite, Basic, Advanced and Premium (also, you can check our WordPress Pricing table plugin).
#2. Live Chat Casengo
Casengo is a live chat plugin developed for smaller businesses to allow them access to Live Chat at an affordable price. It is an easily customizable plug-in that allows users to change the look of a chat, can be used on mobile devices and computers, provides multichannel support through email, chat and social media, as well as being fully integrated to Facebook to allow you to keep up with your sites page (also, you can check this list – Best WordPress Charts and Graphs Plugins).
Further, it allows multiple workers to login to the same chat for easier customer support, is cloud supported to allow you to handle customer enquiries from anywhere. Casengo offers a 30 day free trial period and payment plans.
#3. Olark – WordPress Live Chat
Since it was first launched in 2009, Olark has been a popular live chat plugin for businesses and individuals. This plugin has one of the more aesthetically pleasing templates available on the market, offering a wide variety of colors and themes which are easily integrated into your website design. Olark is simple to use and install, and allows the user to begin chatting as soon as the software is in place. The plug-in can be used with multiple devices including mobile phones, desktops and tablets (also, check this list – Top 9 HTML Editor Plugins for WordPress).
It allows you to view the number of visitors to your site in real-time. Olark also gives you chat ratings and allows customers to give you instant feedback, produces detailed real-time chat reports and transcripts, has a help desk for recording emails when you are offline, and uses Google analytics to track chats and provide you with reports for your use. It is also multilingual and has a translation option. It is available in a number of pricing options including bronze, gold, platinum, and ultimate and comes with a 14 day free trial period for each plan (check the best WordPress booking calendar plugin integrated with PayPal).
#4. ClickDesk Live Support
ClickDesk Live Support provides a fast and reliable chat service that allows you to interact with visitors to your site using a variety of features. ClickDesk integrates multiple features into one interface so that you don’t have to install them separately. Features of this plug-in include: live chat, voice chat, social toolbar and help desk. These features allow your visitors to interact with you in a number of ways; they can speak with you or your customer service representatives directly via Skype, ask questions via live chat, or send emails that you can handle at a later date via helpdesk (also, check this list – Best WordPress Comment Plugins).
ClickDesk also allows you to view the number of visitors on your website at any given time, call people through mobile devices, hold conference calls, record these calls, send and receive files and even translate communication from persons in different countries via the click-to-translate option. ClickDesk can also be customized to fit your specifications. Prices start at $13.99 per month, making it one of the more affordable live chat plug-ins on the market.
#5. Comm 100
Comm 100 is another leading and popular live chat plug-in. It has a wide range of features to help you improve customer communications. It has a large number of customizable options that allow you to pick from predesigned templates or upload images from your own files (also, check the Best WordPress Forum Plugins list).
Comm 100 focuses on reliability and therefore hosts their chat application on servers with proven 100% up time. The plug-in can be used on both mobile and desktop platforms which allows for easy access on the go. Payment plans begin at $29 dollars, with a 15 day free trial period for business users.
Conclusion
Live chat will continue to be an important mode of communicating with visitors to your WordPress site with an aim at converting sales and ensuring visitor loyalty. By making use of the best live chat plugins on the market, you can meet these goals and ensure that your website receives adequate traffic to keep you going for a long time to come (also, you can check the – Best Free WYGIWYS HTML Editors list).
Among so many ways to attract potential readers and retain existing visitors, online communication can be regarded as the most effective channel. After all, keeping in touch with online visitors tightly can know clearly how they view your website and what they want the most from your content. To achieve this goal, many webmasters resort to the utilization of the comment section, but now, you can also start an instant live chat, with which people can communicate with you at any time with the best efficiency.